The Support Portal will give you access to create a case with our support team, as well as view and provide updates to your existing cases.

If you have a support agreement with Grass Valley there are some additional benefits the support portal can offer:

• Access to your Support Agreements
• Access to your Product Upgrade and Updates
• Access to our Knowledge Base

Register for the Support Portal

If your Grass Valley equipment is not covered by a support agreement and would like access to product upgrade and updates and the knowledge base, submit a Request for a Support Agreement Quote.

EDIUS 8, 9, X and 11 does not require manual registration.
Registration is automatic with your eID when you installed EDIUS - https://ediusid1.grassvalley.com/

You can locate an EDIUS Reseller This link can also be found under “Sales & Partners” in the main navigation

If you further questions please visit the FAQs section on our Support Portal

You can also visit EDIUS.net for more detailed information about news, downloads, support, and much more.

• You can find all the datasheets on the individual product pages in the “Downloads & Documents” section
• The manuals, handbooks search lookup tool is available in the “Documentation Library” under the “Services & Support” section
• The Product Support Status search tool is available in Support Portal
• Our Image Archive can also be found under the “Company” in the footer navigation